Refund and Returns Policy

Thank you for choosing kibeiyye.top. We are dedicated to providing high-quality women’s clothing and ensuring a positive shopping experience. Please read the following terms carefully before submitting a refund or return request.

I. Return Application Period

Customers may submit a refund or return application within 14 days of receiving their order. Requests submitted after this 14-day window will not be eligible for processing.

II. Eligible Circumstances for Refund or Return

Refunds or returns are accepted under the following conditions:

  • Quality Issues:​ The product has manufacturing defects.
  • Incorrect Item:​ You received a product different from what you ordered.
  • Shipping Damage:​ The product was severely damaged during transit.
  • Description Mismatch:​ The product significantly differs from the online description.

Note: For returns due to personal reasons (e.g., incorrect size, change of mind, color preference), the item must be in brand-new, unused condition with original packaging. In these cases, return shipping costs are the responsibility of the buyer.

III. Non-Returnable Items and Situations

We generally do not support refunds or returns in the following cases:

  • Items that have been worn, washed, used, or damaged by the customer.
  • Items missing original tags, packaging, or accessories.
  • Special offers, clearance items, or customized products.
  • Requests made after the 14-day application period.
  • Delivery failure caused by incorrect address information provided by the customer.
  • Hygiene-sensitive items:​ Intimate apparel or specific items unsuitable for return due to personal hygiene reasons.

IV. Refund and Return Process

  1. Contact Us:​ Reach out to our customer service team to submit your request.
  2. Provide Evidence:​ Include your order number and clear photos of the item and its packaging.
  3. Authorization:​ Once approved, we will provide detailed return instructions and authorization.
  4. Ship the Item:​ Return the item within the specified timeframe provided in the instructions.
  5. Inspection & Refund:​ Upon receiving and inspecting the returned item, we will process your refund within 2 business days.

Refunds will be issued to your original payment method. The time it takes for funds to appear depends on your bank or payment provider.

V. Shipping Costs

  • Our Responsibility:​ We cover return shipping costs if the return is due to quality issues or our error (e.g., wrong item sent).
  • Buyer’s Responsibility:​ Shipping costs for personal preference returns are borne by the buyer.
  • Original Shipping:​ Original shipping fees (if any) are non-refundable.

VI. Return Address

Important:​ Do not return items without prior confirmation from our team. Unauthorized returns may not be processed.

Authorized Return Address:​ Room 101, Unit 1, Building 12, Binhai International Community, No. 22 Xiyuan Road, Xinbu Street, Meilan District, Haikou City, Hainan Province, China

VII. Billing and Payment Terms

All transactions on kibeiyye.top are one-time purchases.

  • No Automatic Renewals:​ We do not offer subscription-based services.
  • No Hidden Fees:​ There are no recurring charges or subscription fees.
  • Transparent Billing:​ You only pay the amount displayed at the time of checkout for your current order.

VIII. Contact Information

For any questions regarding refunds, returns, or billing, please contact us via our official channels: